Privacy Policy

Effective Date: July 19, 2026

Welcome to Araati. This Privacy Policy explains how AMASH FOODS SERVICES UG LTD ("Araati", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you use the Araati website, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the Platform, and information from third parties where permitted by law.

Information You Provide

Depending on how you use Araati, we may collect:

• Full name

• Email address

• Phone number

• Password (stored securely in encrypted form)

• Delivery and billing addresses

• Date of birth (where required)

• Profile photo (optional)

For sellers, we may also collect:

• Business name

• Business registration details

• Tax identification information (where applicable)

• National ID or other identity verification documents

• Mobile Money or bank account details

• Store information and product listings

2. Information Collected Automatically

When you use Araati, we may automatically collect:

• Device information

• Browser type

• Operating system

• IP address

• App version

• Location information (where permission is granted)

• Pages viewed

• Search history within the Platform

• Order activity

• Session information

• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Create and manage your account

• Process and deliver orders

• Facilitate payments

• Verify customer and seller identities

• Provide customer support

• Communicate about orders and account activity

• Improve our products and services

• Personalize your shopping experience

• Detect and prevent fraud or unauthorized activity

• Monitor Platform performance

• Comply with legal and regulatory obligations

• Send promotional messages, newsletters, or special offers where permitted by law (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Sellers to fulfill your orders

• Delivery partners for shipment and delivery

• Payment service providers to process transactions

• Identity verification providers

• Customer support service providers

• Cloud hosting and technology providers

• Government authorities or regulators where required by law

• Professional advisers, auditors, or legal representatives where necessary

We may also share aggregated or anonymized information that does not identify you personally.

5. Cookies and Similar Technologies

Araati uses cookies and similar technologies to:

• Keep you signed in

• Remember your preferences

• Improve website functionality

• Analyze traffic and usage

• Measure marketing performance

• Enhance security

You may manage or disable cookies through your browser settings, although doing so may affect certain Platform features.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include, where appropriate:

• Encryption of sensitive data

• Secure server infrastructure

• Access controls

• Authentication and authorization mechanisms

• Regular security monitoring

• Fraud detection systems

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services

• Maintain your account

• Complete transactions

• Resolve disputes

• Enforce our agreements

• Comply with legal, tax, accounting, and regulatory requirements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your account details

• Request deletion of your personal information

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request a copy of your personal data where applicable

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Araati is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.

10. Third-Party Services

The Platform may contain links to third-party websites, applications, or services.

Araati is not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Your information may be processed or stored on servers located outside Uganda where our service providers operate.

When personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

12. Marketing Communications

We may send you updates about:

• New products

• Promotions

• Discounts

• Platform announcements

• Seller offers

• Service updates

You may opt out of marketing communications at any time by following the unsubscribe instructions or updating your account preferences. Transactional messages related to your orders or account may still be sent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

When significant changes are made, we will post the updated Privacy Policy on the Platform and update the Effective Date. Continued use of Araati after the changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:

AMASH FOODS SERVICES UG LTD
Trading as Araati

Araati Support Team
Email: [email protected]
Phone: +256762648961
Website: araati.com