Question 1

What is Araati?

Accepted Answer

Araati is an online fashion and beauty marketplace in Uganda that specializes in importing and selling trendy fashion products, beauty items, skincare products, accessories, shoes, wigs, and

Question 2

How do I place an order on Araati?

Accepted Answer

To place an order:

Browse products on the Araati platform;
Add desired items to your cart;
Proceed to checkout;
Enter delivery information;
Select your payment method;
Confirm your or

Question 3

Do I need an account to shop?

Accepted Answer

Customers may browse products without an account, but creating an account allows you to:

Track orders;
Save favorite products;
Access faster checkout;
Receive order updates;
Manage ret

Question 4

Can I cancel my order?

Accepted Answer

Yes. Orders may be cancelled before they are processed or shipped.

Orders that have already been packed, dispatched, or shipped may not be eligible for cancellation.

Question 5

How long does delivery take?

Accepted Answer

Most imported products sourced from China are delivered within:

10 to 20 business days after order confirmation and payment verification.

Products marked:

“1 Day Delivery”;
“24-Hour

Question 6

What payment methods does Araati accept?

Accepted Answer

Araati may accept:

Mobile money payments;
Debit and credit cards;
Bank transfers;
Cash on delivery where available;
Other approved payment methods.

Available payment options may var

Question 7

Can I return products?

Accepted Answer

Yes. Eligible products may qualify for returns, exchanges, or refunds according to our Refund and Return Policy.

Question 8

Which products cannot be returned?

Accepted Answer

For hygiene and safety reasons, certain products may not be returnable unless defective or incorrect.

These may include:

Opened cosmetics;
Used skincare products;
Underwear and linger

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